iPad Initiative FAQ

Here are some answers to frequently asked questions about ‘Iolani School's One-to-One iPad Initiative, which is part of an Educational Technology Plan to provide all students (K - 12) with the tools that today's educational environments demand as well as resources and support needed to maintain technology.

The Educational Technology Plan also aligns with the opening and goals of the Sullivan Center for Innovation and Leadership. The goals of the plan include:

  • Creating a student-driven learning environment
  • Preparing students to engage in the affairs of the world
  • Developing skilled learners who use technology effectively for learning and exploring
  • Engaging students in real world situations
  • Enhancing communication and collaboration to promote effective learning and the ethical and respectful use of technology
  • Empowering teachers to design dynamic, engaging learning environments to challenge, inspire and reach the needs of learners
  • Providing equitable access to technology tools for all students

iPad Initiative Frequently Asked Questions

My iPad won’t turn on.  What do I do?

If you are sure it’s charged, try pressing and holding both the power and home buttons down at the same time for about 10 seconds and that will often do the trick.  If it still won’t turn on, come to the ITS Office in I-111 for assistance.

Why iPads?

At this time, it’s the most versatile and stable device for management of students’ academic lives and helps them become more efficient learners.

There is now a school technology fee.  Does that pay for the iPad?

The technology fee is not for the iPad per se.  Technology-related opportunities are part of 'Iolani's overall mission to develop liberally educated, well-rounded individuals who are well-prepared for higher education and responsible moral citizenship. This technology fee is necessary to expand and support the technology infrastructure and professional development for students and staff.

Once students receive their iPads, how should they maintain them?

Make sure they are charged each night and ready for the school day each morning.  Clean them with a microfiber cloth.  Additional tips can be found on Apple’s website.

Will students get to take their school iPads home on the weekends and during breaks?

Students in K-2 will leave them in school at the end of the day. Grade 3 will be allowed to take home their iPads starting in the 2nd quarter on weekends and breaks.  Students in Grades 4-12 will be able to take their iPads home on weekends and breaks.  Students may be required to turn in their iPads at the end of the school year.

What if a student has trouble using his or her @iolani.org email account to set up an Apple ID? 
Students may need to first verify that they have and can access their student @iolani.org account by logging into  email.iolani.org. If the @iolani.org email address is valid and you are still unable to create an Apple ID,  then contact helpdesk [at] iolani.org.  If a student does not know his or her @iolani.org ID and password, it is likely that  he or she has not yet set up an @iolani.org account. New students will set up their accounts based on the iPad Distribution Schedule.  If returning students have forgotten their @iolani.org email address and/or password,  they should contact helpdesk [at] iolani.org to request their ID or to have their password reset.
Does a student need wireless Internet at home?

The school requests that apps and updates be installed at home to reduce the burden on the school infrastructure and Internet connection, as well as to ensure faster installation on the devices.  If needed, free wireless is available at a number of locations on island.

What if a student already has an iPad?

All students will be given a school-issued device that is configured to meet school needs and standards, so the good news is, now they will have another.

Who owns and manages them?

The iPads are school-owned devices and the school’s Mobile Device Management (MDM) software will be installed on them.  The MDM is required to install software, maintain updates to the devices, and perform audits to ensure the iPads  are operational for school needs.  The MDM software will occasionally prompt users to install updates which should be downloaded while off campus. The MDM should not be removed from the iPad for any reason.

How do you “reboot” an iPad?

First, close all the apps that are running by double-tapping the home button (or use a four-finger swipe up) to bring up the running apps.  “Swipe” each of the apps up and off the screen to close them all.  Next, shut down the iPad by pressing and holding the power (aka sleep/wake) button until the red slider appears at the top that says “slide to power off” and slide it to power the devices down.  Once it has powered off, press the power button for a few seconds to power it on again.

Will the school make “cybersafety” a priority now that all students are equipped with iPads? 

Cybersafety has always been a priority at 'Iolani. Professional development workshops are held before and during the school year so that teachers are familiar with responsible practices for using the Internet. The school has also brought in guest speakers to talk to parents and students about responsible digital citizenship. 

What is my family’s responsibility in monitoring what my child does on the iPad at home?
Parents are ultimately responsible for overseeing the use of their child’s iPad at home. Each family has unique dynamics and it is our intention to respect parenting decisions with regard to the use of the device. However, we recommend that iPads (and other similar technology) be used in an open space such as the kitchen or living room rather than in your child’s bedroom. Common Sense Media (www.commonsensemedia.org/) provides a number of helpful resources. Here are some articles you may find helpful:
I have a question that was not answered above. Whom may I contact?

You may call (808) 943-2358 or email helpdesk [at] iolani.org. Your question will be directed to the office which may best address your concern.