• Click on Classes & Reports on the home page.

• Click on Course Schedule to download your student’s schedule.

• You can find the information in the top left corner of the Course Schedule document.

• Click on Classes & Reports on the home page.

• Click on Course Schedule to download your student’s schedule.

• Click on “Classes and Reports” on the home page.
• Click on Historical Academic Documents to view the report card documents ported over from myBackPack.
• Please note that report cards prior to 2017-18 are not available, as they were not sent digitally through myBackPack. 

Students have a Veracross portal where they can download their class schedule. Upper School students have been emailed their login information and link to access this on Aug. 4.

Yes, these are a list of the majority of emails sent from the school displayed in one place. During the transition to our new system, some emails from the school may not be collected in this area. Please continue to monitor school emails through your email account during this transition.

The Parent Portal tracks messages that are read in the Parent Portal. If you have read the messages through your email account directly, you may use the “Mark All Read” button to quickly change the status of your messages in the Parent Portal.

For parents who use Gmail addresses:

1. Click the button in your email or this login link
2. Type in your full email address in the username box and click next
3. Choose Sign in with Google
4. Select the appropriate Gmail account associated with your ‘Iolani School account
5. Click Confirm

NOTE: ‘Iolani School does not have or maintain personal Gmail account passwords. 

For parents who use non-Gmail addresses:

1. Click the Account Activation button in the email sent to your email account resent to you on 7/12/2023
2. Enter and confirm a password
3. Login to your account by navigating to https://portals.veracross.com/iolani/parent

If you cannot locate the initial activation email sent to you, please click this link to have another password sent to your email account. NOTE: Your username is your personal email address on file with ‘Iolani School.  

If your link has expired, please follow the steps below

• Click here to perform a password reset
• Your username is your email address that you provided to the school.
• Please allow up to 10 minutes for an email to arrive. 

If you're having trouble logging in, please fill out our Veracross Parent Support Form.

If you have set up your account and need to log back in to complete your tasks: Login link to Veracross

We request that ALL parents activate and access their Veracross account. The Parent Portal will be a convenient way to access student, family, and school information such as your child’s report cards, course schedule, financial information, and school calendar. Additional features specific to student life and parent resources will continue to be added over the course of the school year. In addition, future re-enrollment will take place through the Parent Portal, so it is vital that all parents have access since all parents/guardians are required to sign their child’s contract.

If your link has expired, please follow the steps below

1. Click here to perform a password reset
2. Your username is your email address that you provided to the school.
3. Please allow up to 10 minutes for an email to arrive. 

You may logout of your account by clicking the small icon at the top of the screen, to the right of “Parent Portal.” You will then be shown a logout button.

1. From the Veracross landing page, click “Billing & Invoices” in the right sidebar
2. To view your invoice(s), click “View”
3. To set up AutoPay, click “Register for VCPay” and follow the instructions to set up automatic, recurring payments (see “How do I set up AutoPay?” for more details)
4. To make a one-time payment, click the green “Make a payment” button
5. In “Payment Amount” field(s), confirm amount(s), then click the green “Pay now” button
6. Select your payment method 
   • Note: If you wish to save your payment method for added convenience in making future payments, click “Pay using my Veracross Account” and follow the steps to add a payment account
7. Enter payment information and complete the payment process as prompted

Current charges are generally due by the last business day of the month. Please see your invoice for due dates of specific charges.

Yes, a late fee of $25 per month is assessed if payment is not received in full by the due date.

Acceptable Forms of Payment (PDF)

An ACH transfer is an electronic fund transfer made between banks and credit unions processed through the Automated Clearing House (ACH) network. An e-check, or electronic check, is an electronic payment withdrawn from your checking account and is also transferred through the ACH network; an e-check is a type of ACH payment, and we use these terms interchangeably. You may make your tuition payment via e-check/ACH after logging in to your Veracross account and clicking Complete tuition payment. E-check/ACH payments are not assessed processing fees.

1. Click the VCPay Wallet tab
2. Select Add a new Credit Card or Bank Account
3. Enter payment account information
4. Click Save Account

No. You do not need to save your preferred payment method. VCPay Wallet provides the option to save your preferred payment information so you don’t need to re-enter your information each time you need to make a payment.

Yes. When submitting your payment, change the Payment Amount and submit your payment with the first payment method. Return to the payment screen and either pay the remaining balance due or change the Payment Amount to submit with your subsequent payment method.  

Note: You cannot use more than one payment method on AutoPay.

Yes, if paying by credit card, a 2.49% processing fee is assessed on the amount charged.

Yes, please make checks payable to:

‘Iolani School
Mail Code 47911
PO Box 1300
Honolulu, HI 96807

• 1 -- Click on Register for VCPay.

• 2 -- Click on Setup Accounts to add your preferred payment methods. Enter your bank account or credit card information.

• 3 -- Click on Setup AutoPay

• 4 -- Click on Select Account to select the payment method to process your AutoPay payment.  (Different payment methods may be used if more than one child is enrolled at the school, but only one payment method may be used per child per parent.)

• 5 -- Click on Save and Continue. AutoPay will be processed on the 25th or next business day of the month.

VCPay will process your payment on the 25th of each month. If the 25th falls on a weekend or holiday, VCPay will process your payment on the following business day.

No, an AutoPay Batch scheduled amount will not be processed if there is a Pending Payment amount showing on the batch, for that invoice.

Yes, please contact the Business Office at businessoffice@iolani.org to request your payment plan change.

No, you are not able to cancel payment once submitted, so please double check all payment information before submitting. Please contact the Business Office at businessoffice@iolani.org.

When paying online via VCPay (e-check/ACH or credit card), you will see your payment reflected immediately on your summary page under Pending Payments. You will also receive a confirmation email titled, ‘Iolani School - Payment Pending. Successful payments will be posted to your invoice within 24-48 hours for credit card payments and within 3-5 business days for e-check/ACH payments.

If you use a payment method other than VCPay online, please allow 2-3 business days after receipt for our Business Office to process your payment.

Please contact businessoffice@iolani.org for additional assistance with tuition-related questions.

On the Parent Portal, you should be able to click the Magnus button on the home page and login directly. If this is not working, please fill out the Veracross Parent Support Form and let us know. 

If you have questions about updating your child’s health information, please contact our infirmary at infirmary@iolani.org or call (808) 943-2249.

Parents will receive weekly reminder emails, every Thursday, for health requirements due. The reminder emails will start 14 weeks before the requirement is due and will end once the requirement has been fulfilled. For example, physical exams are due annually and expire 12 months from the date of last exam. Reminder emails will begin 14 weeks before the exam expires to give parents notification to schedule an appointment with their child’s pediatrician and upload the completed form to Magnus.

Forms can be submitted one of two ways:

• PREFERRED METHOD: Upload a PDF or quality photo of the document directly to your child’s Magnus Health account. Please make sure the correct document is uploaded to the correct requirement, do NOT upload all documents to one section. For example, only the health form (physical exam form) is uploaded to the health form section. 
• Fax to Magnus Health: Parents may also fax the completed forms to Magnus Health. Faxed forms must be accompanied by the appropriate cover sheet for EACH individual document being faxed. Cover sheets can be printed directly from Magnus Health.  
• Hard copies of forms will NOT be accepted by ‘Iolani School.

On the main menu, under My Household, click Update Directory Preferences. Use the choices on the screen to manage your directory preferences.

Yes, because we are on a new system, we are asking that all parents update their directory preferences.

It is not required for families to update your household information at this time. However, if you would like to do so, click on the button on the home page: Update Household Profile. Select the relevant link(s) in blue, then click the blue button: Edit. Once you have finished updating the relevant information, click the blue button: Save.

Changes will be reflected 1-2 weeks at most, depending on the volume that’s received.

The student directory displays the following information in the format below. 

The Household directory displays the following information in this format.

The Directory Preferences form will be available throughout the year to update as needed.

From the directory, click the button, “Students by Grade Level.”