Technology Services

An 'Iolani Student Account is provided to each student. This account allows access the following:

• Google Email
• G Suite for Education - Including, but not limited to Drive, Docs, Sheets, Slides, Forms & Calendar
• Google Classroom
• YouTube (filtered)
• Zoom
• Adobe
• Canvas (LMS)
• Veracross (for grade and schedule access)

In addition, each student is provided with a school-managed Apple ID (for use with the iPad) that utilizes their 'Iolani Student Account.

Email (and G Suite) access varies by grade: 

• Grades K-2: No Access - Students in Grades K-2 do not have access to email. Documents may be shared internally. In order to increase security, students in these grades do not have their names used as part of G Suite. (May vary for non-full time students)
• Grades 3-6: Limited Access - Students in Grades 3-6 do not have access to email sent from outside the 'Iolani School domain (but can send and receive internally to 'Iolani School accounts). Documents may be shared internally. In order to increase security, students in these grades do not have their names used as part of G Suite. (May vary for non-full time students)
• Grades 7-12: Full Access - Students in Grades 7-12 have access to email and sharing in and out of the institution. (May vary for non-full time students)

Through the One-to-One iPad Program, all students and teachers are provided with an iPad.  In addition, students and teachers have access to a range of devices on different platforms including:

• Desktops (PC and Mac)
• Laptops (PC and Mac)
• Chromebooks

All classrooms are equipped with display devices with audio, including:

• SMART Board Interactive Displays (mounted or on rolling carts)
• Flat Panel Displays (with AppleTV)
• Projectors

‘Iolani School utilizes Veracross for course, grade, and attendance management. In addition, the school uses the following.

• G Suite for Education​ (Grades K-12) Including, but not limited to Gmail, Drive, Docs, Sheets, Slides, Forms, Calendar, Classroom & YouTube

• Apple ​(Grades K-12) Includes Apple ID and iCloud.

Additional Software (Commonly Used)

• Adobe Creative Cloud
• Apple Apps (Pages, Numbers, Keynote, iMovie, etc)
• InkScape
• Microsoft Office
• Seesaw
• Showbie

'Iolani students are provided with filtered internet access via a campus-wide Wi-Fi network (SSID: io) using their 'Iolani Student Account.

Web Filtering: 'Iolani School uses Impero's ContentKeeper for on-device iPad web  filtering (both on and off campus).  Students connected to the 'Iolani Wi-Fi network on campus (from any device) will also have limited filtered access to the internet.

Blocked Website Access: If you would like to access a website that is not blocked by the web filter, please use this Web Filter Request Form. Once submitted, the requested website will be evaluated for whitelisting.

The Children's Online Privacy and Protection Act, more commonly known as COPPA, is a law dealing with how websites, apps, and other online operators collect data and personal information from kids under the age of 13.

Link: 'Iolani School COPPA Policy (PDF)

Lower School (Grades K-6): iPad (9th Generation) - Silver - 64GB - WiFi only
Upper School (Grades 7-12): iPad Pro (5th Generation) - 12.9” - Silver - 128GB - WiFi Only

In addition to the iPad, all students will receive a case, charger, and cable. Students in Grades 3-12 will also receive an Apple Keyboard.

Apple Pencils are not provided. Purchase/use is optional.  For those planning to purchase an Apple Pencil, please reference the following for compatibility:

• Grades K-6: iPad - 1st Generation Apple Pencil
• Grades 7-12: iPad Pro - 2nd Generation Apple Pencil

* 1st and 2nd Generation Apple Pencils are NOT cross-compatible (ex. 1st Generation Apple Pencil cannot be used with an iPad Pro)

Managed Apple IDs (accessed via an 'Iolani Student Account) are provided to all students in Grades K-12 and controlled by 'Iolani School.  Features of a Managed Apple ID include:

• 200GB of Storage for iCloud backups (normally 5GB)
• Access to Apple Classroom (for teachers)
• No Purchasing (of free or paid apps)

The App Store is removed on all student iPads.  All required educational and productivity apps are purchased by 'Iolani School and sent directly to the each iPad (apps will vary depending by grade and class). Use the Self Service app to download or reinstall apps.

App Requests: If you would like to use an app that is not provided by the school, please use the App Request Form. If the requested app conforms to the ‘Iolani Acceptable Use Policy, we will consider adding it to your iPad.  Please note: Only apps with educational value are added. Games and entertainment apps are not added. 

iMessage and FaceTime are disabled on student iPads.

Mobile Device Management (MDM): All school-owned iPads are configured via MDM.  MDM allows 'Iolani School to manage iPads in real time for device setup, updates, app deployment and security.  

Web Filtering: On school-owned iPads, web content is filtered via Content Keeper both on and off campus (at home or otherwise).

Blocked Website Access: If you would like to access a website that is not blocked by the web filter, please use this Web Filter Request Form. Once submitted, the requested website will be evaluated for whitelisting.

Please review the content below to address common issues associated with iPads issued by 'Iolani School.

'Iolani School uses Zoom video conferencing services to provide instruction for distance learning.

Recordings: Zoom classes are sometimes recorded for students to make up past work. These recordings are deleted after 14 days unless the teacher feels it necessary to archive data longer.

System Requirements

• An internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
• A webcam or HD webcam - built-in or USB plug-in

Supported Devices
In addition to the school-issued iPads, Zoom is supported on a wide-range of other commonly-used devices including, but not limited to, the following:

• Windows desktops, laptops and tablets
• Apple desktops, laptops and phones
• Android tablets and phones

Note: Visit Zoom Help Center for the minimum specifications and additional list of support devices 

Bandwidth Requirements
The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network. It will automatically adjust for 3G, WiFi or Wired environments.

Recommended bandwidth for meetings and webinar panelists:

• For 1:1 video calling:
  • 600kbps (up/down) for high quality video
  • 1.2 Mbps (up/down) for 720p HD video
  • Receiving 1080p HD video requires 1.8 Mbps (up/down)
  • Sending 1080p HD video requires 1.8 Mbps (up/down)
• For group video calling:
  • 800kbps/1.0Mbps (up/down) for high quality video
  • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  • Receiving 1080p HD video requires 2.5mbps (up/down)
  • Sending 1080p HD video requires 3.0 Mbps (up/down)

‘Iolani School makes every reasonable attempt to try to prevent abuse within the Zoom video conferencing environment. When creating meetings, the following security features are enabled to prevent unauthorized participation:

• User Authentication - Only users with an 'Iolani Email Account (ending in @iolani.org) are allowed to join meetings.
• Waiting Room - Allows the host to control if and when a participant can join a meeting.

* If a non-'Iolani guest speaker will be attending the meeting, user authentication will be temporarily removed, but the waiting room feature will remain on to prevent unauthorized entry.

Please review the content below to address common issues associated with Zoom and Distance Learning Program at 'Iolani School.  For general instructions and troubleshooting, please visit the Zoom Help Center.